To ensure your shopping experience, please carefully read the following terms before applying for a return:

I. Return Application Time

You may apply for a return within 7 days of receiving the goods. Applications submitted after this period may not be accepted.

II. Supported Return Circumstances

You may apply for a return or refund in the following circumstances:

The product has quality problems or is damaged (e.g., broken glassware or stemmed glasses);
Damage caused during transportation;
The received product does not match the order;
The product is significantly different from the description.

III. Return Conditions

To ensure a smooth return, please meet the following conditions (opened products can be returned):

The product has not been damaged by human error;
The product remains basically intact (including accessories, packaging, etc.);
It does not affect resale (except for quality issues);
Provide order information and a description of the problem (photos if necessary). IV. Return Process
Contact customer service to submit a return request;
Provide your order number and a description of the problem (attaching photos will help with processing);
Customer service will provide a return confirmation after approval;
Send the item back to the designated address;
After receiving and verifying the item, we will process the refund within 7-10 business days.

V. Shipping Costs
We will bear the return shipping costs incurred due to quality issues or incorrect shipments;
The buyer will bear the shipping costs for returns due to personal reasons (such as dislike or incorrect style selection);
The buyer will bear the costs incurred for unjustified refusal to accept delivery or incorrect address information.

VI. Return Address and Contact Information

Return Address:
27040 E US HIGHWAY 380 APT 6112,
AUBREY, TX 76227

Phone: 1 9853393961

Email: rattanaphonepinson@rambora.shop

VII. Precautions

Please do not return items without prior confirmation;
We recommend using a trackable shipping method;
Fragile items (such as glasses and stemmed glasses) should be properly packaged to avoid further damage during transport.

We are committed to providing you with a safe and convenient after-sales service experience, allowing you to confidently purchase every high-quality glassware.