To help you better understand and choose our products, we have compiled the following frequently asked questions. Please feel free to contact us if you have any further questions.

I. Product Related

  1. Are the glass cups safe and durable?

Our glass cups are made of high-quality materials, are safe and odorless, but are fragile. Please avoid dropping or strong impacts.

  1. How well do the thermos cups keep drinks hot?

The thermos cups use a multi-layer insulation structure and can generally keep drinks hot for 6–12 hours (depending on the environment and usage).

  1. What occasions are stemmed glasses suitable for?

Stewed glasses are suitable for drinks such as red wine and champagne, and are suitable for family meals, parties, or formal occasions.

  1. Can the product be used for hot drinks?

Both the glass cups and thermos cups can be used for hot drinks, but please avoid sudden temperature changes to prevent affecting their lifespan.

II. Orders and Shipping

  1. How long does it take to ship after placing an order?

Orders are generally processed and shipped within 1–3 business days.

  1. How can I check my order status? Logistics information will be provided after shipment. You can track your order through the order page or tracking number.
  2. Can I modify my order?

You can contact customer service to modify your order before it is shipped. After shipment, it will be processed according to the return procedure.

III. Use and Maintenance

  1. How to clean the cup?

We recommend using warm water and a soft cloth to clean it. Avoid using steel wool or other hard objects to prevent scratching the surface.

  1. Can the thermos cup be put in the dishwasher?

Some products are dishwasher safe, but hand washing is recommended to extend its lifespan.

IV. After-sales Service and Returns/Exchanges

  1. What should I do if I receive damaged goods?

Please contact customer service within 48 hours and provide photos. We will assist with the return/exchange process.

  1. Do I support returns/exchanges?

If there are quality issues or the item does not match the order, you can apply for a return/exchange, subject to the return policy.

V. Other Issues

  1. Do you support bulk purchases or customization?

We support bulk purchases and some customization needs. Please contact us for consultation. 13. How to contact customer service?

Phone: 1 9853393961

Email: rattanaphonepinson@rambora.shop

We are committed to providing you with safe, practical, and exquisite cups and mugs, making every use of yours more reassuring and enjoyable.